FAQs

Complaint Resolution

At Capital Saving Zone, we are committed to providing our customers with the highest level of service. We take all customer concerns seriously and aim to resolve complaints in a timely and satisfactory manner. If you have a complaint that has not been satisfactorily resolved through our regular support channels, we encourage you to reach out to our dedicated Complaint Assistance Unit within our Account Department Services. Our team is ready to assist you further and ensure that any outstanding issues are addressed promptly.

How to Reach Us

You can contact the Complaint Assistance Unit through the following methods:

Our goal is to ensure that all concerns are handled with the utmost care, professionalism, and in compliance with applicable regulations. Please provide detailed information regarding your complaint so that we can fully understand the nature of the issue and work towards a resolution that meets your satisfaction.

Processing Your Complaint

If your complaint is complex or requires investigation, please allow us some time to review all aspects thoroughly. You can expect to receive a response within 7-10 business days, and we will keep you informed throughout the process.

Your Feedback Matters

We sincerely value your feedback, as it helps us improve our services and better serve all our clients. Your satisfaction is important to us, and we are committed to ensuring that any issues you face are resolved efficiently.

Thank you for being a valued customer of Capital Saving Zone, and we look forward to resolving any concerns you may have.